Cellular Mobile Network Quality of Service (QoS) Regulations, 2011
The Cellular Mobile Network Quality of Service (QoS) Regulations, 2011 are made in exercise of the powers conferred under clause (o) of Sub-section (2) of Section 5 of the Pakistan Telecommunication (Re-organization) Act, 1996 by the Pakistan Telecommunication Authority. The Cellular Mobile Network Quality of Service (QoS) Regulations, 2011 are applicable to all cellular mobile communication service licensees for the purpose of identifying the minimum quality of service standards and associated measurements, reporting and record keeping tasks except packet switched or GPRS/EDGE services. The Cellular Mobile Quality of Service (QoS) Regulations, 2011 provide framework aimed at enhancing the quality of cellular mobile services provided by telecom operators in the country. These Regulations establish specific standards for various aspects of service quality, including call setup success rates, call drop rates, network accessibility, and more. They also mandate rigorous network monitoring, regular testing, and benchmarking exercises to assess compliance with the quality standards and identify areas for improvement. The Cellular Mobile Network Quality of Service (QoS) Regulations, 2011 outline procedures for handling consumer complaints, ensuring that operators have effective mechanisms in place to address customer concerns promptly. Operators failing to meet the prescribed quality standards may face fines and penalties, while consumers are informed about these standards and procedures, promoting transparency and accountability in the mobile telecommunications sector.
